Terms of Use

Effective date: 3 October 2026. These Terms of Use (“Terms”) govern access to https://embeddings.app and the Embeddings services described below (the “Service”). The Service is owned and operated by Grid Heap, Inc., a Delaware corporation (“Company,” “we,” “us” or “our”), with a business address at 1111B S Governors Ave Ste 51059, Dover, DE 19904, United States.

By accessing or using the Service, or accepting these Terms when prompted, you agree to them on behalf of yourself or the organization you represent. If you act for an organization, you confirm that you have authority to bind it. You must be at least 18 years old and legally capable of entering this agreement. If you do not agree, do not use the Service.

We provide a prepaid embedding API, model catalogue, API playground and workspace-scoped document retrieval service. Cloudflare operates infrastructure and the initial managed model; configured direct model providers process the inputs selected for them. Self-service checkout is available only when configured; access and prepaid credit may also be issued after an agreed invoice. Product-specific requirements posted with a feature or order form form part of these Terms to the extent expressly identified. The Acceptable Use Policy also applies. The Privacy Policy explains our handling of personal information; acknowledgement of it is not consent to processing for which applicable law requires separate consent.

Nothing in these Terms excludes mandatory consumer or privacy rights that applicable law does not allow to be waived.

The website does not offer visitor accounts or sign-in. You do not need to register to read it. If you contact us, provide accurate contact information needed to respond. Do not send credentials or confidential third-party information in a general enquiry. Any separate API or product account is governed by the terms presented for that service.

Subject to these Terms, we grant a limited, non-exclusive, non-transferable, revocable right to use the Service for its intended purposes, including permitted personal and business use. This permission does not transfer ownership of the Service or grant a right to resell credentials, bypass usage accounting or misrepresent an affiliation.

You must not unlawfully access another account or system, circumvent authentication, budgets or rate limits, distribute malware, interfere with availability, infringe intellectual-property or privacy rights, or use the Service for unlawful activity. You must not reverse engineer protected components except to the extent applicable law expressly permits it. Ordinary evaluation, interoperability work and lawful research are not prohibited merely because they compare our product with another product.

Keep proprietary notices intact on permitted copies. Do not scrape or automate access at a rate that materially degrades the Service. We may impose reasonable technical restrictions to protect security and availability. No guaranteed maintenance, support response time or uptime applies unless separately agreed in writing.

The Service’s software, original text, design, arrangement, logos and other intellectual property belong to Company or its licensors. Model names, benchmark names, merchant marks and other third-party material belong to their respective owners. Rights not expressly granted are reserved. Identification of a third party does not imply endorsement or transfer its rights.

You retain rights you already hold in material you submit, subject to any third-party rights. You grant only the rights necessary for us and the relevant providers to operate the requested service, as further described in section 7. You warrant that you have authority to provide that material and those permissions.

If you voluntarily submit suggestions or feedback, you grant Company a perpetual, irrevocable, worldwide, non-exclusive, fully paid, royalty-free licence to use and improve upon that feedback without payment or attribution. Do not provide feedback that you are not entitled to license or that you consider confidential.

Our Privacy Policy identifies personal-information categories, purposes, disclosures, rights and retention criteria. Where it conflicts with these Terms about personal-information handling, the Privacy Policy controls. The Privacy Policy also explains browser requests, website delivery and font services.

You are responsible for giving any required notices and obtaining any necessary authorization before submitting another person’s personal information. Do not submit sensitive information unless the service feature supports that use and you have the required legal authority. These Terms do not create a data-processing addendum or a regulated-data compliance commitment. A separately executed data-processing agreement controls processing within its scope.

The Service may link to or use third-party authentication, infrastructure, models, repositories, payment processing, merchants or other services relevant to the feature you select. Their own terms, permissions and privacy practices apply to their services. We are responsible for our own obligations; we do not control a third party’s changes, outages or independent conduct.

Read the third party’s requirements before submitting data, granting access or approving payment. We do not warrant third-party content, goods, model outputs or merchant performance. A link, catalogue entry or integration does not make the third party our agent or create an endorsement. You may have independent rights against a third party under its agreement or applicable law.

Catalogue and documentation. Model descriptions and API examples explain embedding functionality and proposed integration patterns. A documented endpoint or example does not by itself grant API access or warrant that a model is available. An API key grants only the access and prepaid credit issued to its workspace. Prepaid credit is denominated in USD and is not a bank deposit, stored-value payment instrument or transferable currency. Service rates are published per million NFC-normalized UTF-8 input bytes, separate from provider token prices; only new, uncached inputs are billed. Credit is reserved before dispatch; uncertain provider outcomes are held for reconciliation rather than automatically retried. No automatic renewal or top-up is enabled. Refund requests for unused credit may be sent to support@gridheap.com and are assessed against completed usage, payment fees, the applicable order and mandatory rights. A separate order may specify additional commercial commitments.

Third-party models. Model names, capabilities, availability and licences belong to or are determined by their providers. Read the licence and usage requirements for the model you select. No ownership of model weights or provider intellectual property is transferred by this website.

Embedding limitations. Vectors are numerical representations. Similarity does not establish that underlying material is identical, truthful, lawful or suitable for a particular decision. You are responsible for validating retrieval, ranking, clustering and classification results and for having the rights and lawful basis to process your input material.

To the extent permitted by applicable law, you agree to defend, indemnify and hold harmless Company and its officers, employees and agents against third-party claims and reasonable related costs, including attorneys’ fees, arising from your unlawful use of the Service, material breach of these Terms, or infringement of a third party’s rights through material or instructions you provide. This does not apply to claims caused by our own breach, negligence or unlawful conduct.

We will give reasonably prompt notice of a claim and may control its defence with counsel of our choice. You will reasonably cooperate. You may not settle a claim in a manner admitting liability or imposing obligations on Company without our written consent, which will not be unreasonably withheld.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” COMPANY AND ITS SUPPLIERS DISCLAIM EXPRESS, IMPLIED AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. We do not warrant uninterrupted, error-free or completely secure operation, or the accuracy, uniqueness or suitability of any third-party content or AI output.

You are responsible for assessing whether the Service meets your requirements and maintaining appropriate backups and review procedures. This section does not override an express written commitment we give you or any warranty or remedy that cannot lawfully be excluded.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY AND ITS SUPPLIERS ARE NOT LIABLE FOR LOST PROFITS, LOST DATA, COSTS OF SUBSTITUTE SERVICES, OR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING FROM THESE TERMS OR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

Company’s aggregate liability for claims arising from these Terms or the Service is limited to the greater of US$100 and the amount you paid us for the Service during the twelve months before the event giving rise to the claim. Multiple claims do not increase that limit.

These exclusions and limits apply only to the extent permitted by law. They do not limit liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability or consumer remedy that applicable law prohibits limiting. Statutory refund, cancellation and privacy rights remain unaffected.

These Terms remain in effect while you use the Service. You may stop using it at any time. You may also request account closure or revoke a connection where available. Stopping use does not reverse completed operations, already incurred charges or a merchant transaction.

We may restrict or suspend access when reasonably necessary to address a breach, compromised credentials, unlawful activity, a provider requirement, a threat to the Service or a legal obligation. We may discontinue a feature. Where practicable and lawful, we will give notice and a reasonable opportunity to resolve the issue. We may act immediately where needed to protect security or comply with law.

Termination does not eliminate accrued rights or liabilities. Sections concerning ownership, feedback, payment obligations already incurred, indemnity, disclaimers, liability, general provisions and dispute resolution survive to the extent needed to give them effect. Personal information is handled under the Privacy Policy.

The provider is Grid Heap, Inc., a Delaware corporation, at 1111B S Governors Ave Ste 51059, Dover, DE 19904, United States. Questions or complaints about the Service may be sent to legal@gridheap.com. California residents may also contact the Complaint Assistance Unit of the California Department of Consumer Affairs at 1625 N. Market Blvd., Suite N112, Sacramento, CA 95834, or use the contact methods published at dca.ca.gov.

Residents of U.S. states with privacy laws applicable to our processing may have additional access, correction, deletion, portability, opt-out, appeal and nondiscrimination rights. The Privacy Policy explains those rights and how to submit a request. State-specific and other mandatory legal protections control over an inconsistent provision of these Terms for the individuals to whom they apply.

Changes. We may update these Terms. The effective date identifies the current version. For a material change, we will give a prominent site notice or notify the account email where appropriate. Changes apply from the date stated in that notice. Continued use after the effective date constitutes acceptance to the extent permitted by law. A change does not retroactively remove accrued entitlements or mandatory rights.

Governing law and forum. These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Subject to section 14 and mandatory rights concerning jurisdiction, courts located in Delaware have exclusive jurisdiction over disputes. Either party may bring an eligible individual claim in small-claims court or seek legally available urgent equitable relief in a competent court.

Compliance and export. You must comply with laws applicable to your use, including U.S. export controls and sanctions. Do not use the Service where it is legally prohibited, on behalf of a restricted party, or to export or re-export restricted technology without required authorization.

Electronic communications. Service notices may be provided by email or through the Service. You agree to electronic communications for this agreement to the extent permitted by law. This does not substitute for any notice method that applicable law specifically requires.

Accessibility. Report a barrier to reading or using the Service through support@gridheap.com. Describe the affected page and the assistance needed without sending confidential credentials. We will consider reasonable ways to address the issue.

Entire agreement, assignment and waiver. These Terms, the policies expressly incorporated into them and any applicable written order or separate agreement are the entire agreement about their subject matter. A separately signed agreement controls a conflict within its scope. An unenforceable provision is limited to the extent necessary and the rest remains in effect. Failure to enforce a provision is not a waiver. You may not assign the agreement without our consent; we may assign it in connection with a corporate reorganization or transfer of the relevant business, subject to applicable law. “Including” means “including without limitation.”

Send a written notice describing a dispute, the relevant facts and requested remedy to legal@gridheap.com or 1111B S Governors Ave Ste 51059, Dover, DE 19904, United States. The parties will attempt in good faith to resolve it informally. Either party may pursue a claim in a court with jurisdiction under section 13 if it remains unresolved. This informal procedure does not prevent urgent relief or timely action to preserve a claim.

These Terms do not require arbitration or waive a right that cannot be waived under applicable law. Any separate agreement expressly accepted for a different service governs disputes within its own scope.

Grid Heap, Inc., a Delaware corporation
Business address: 1111B S Governors Ave Ste 51059, Dover, DE 19904, United States
Legal matters and notices: legal@gridheap.com
Product support and accessibility: support@gridheap.com